Help: Answer

My Account

How do I create an account?
	1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
	Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
I forgot my password.
	Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
When will my order ship?
	Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Terms and Conditions
	PLEASE READ THE FOLLOWING TERMS AND CONDITIONS WHICH APPLIES TO ALL CLIENTS AND CUSTOMERS OF NEVER LATE PRINTING. All users of this site, and customers of Never Late Printing agree to the following terms and conditions when requesting product or services through our website, by telephone, email, or any other means of communication. When you use this website or choosing to purchase a product from Never Late Printing you agree to the following terms and conditions and are bound by the applicable law. If you do not agree to these terms and conditions, please do not use this site and do not place an order for product or service from Never Late Printing .When using this website, placing an order, or interacting with Never Late Printing Staff, it is understood that you agree to the following. Please note that the following POSTED policies and procedures apply to all Never Late Printing clients and applies to all orders and transaction whether handled by phone, email, or through this Internet website. Graphic Approval Never Late Printing reserves the right to agree or refuse to design, modify, or change artwork upon request from the client. If Never Late Printing agrees to design, modify, or change client artwork, then a pdf proof will be provided to the client for final review and approval. The proof must be approved before printing can take place. It is the sole responsibility of the customer to confirm the accuracy of all data, spelling, graphic placement, photo quality, color, and content contained in the order prior to approving your proof for print. This approval is final, and not reversible. Client Artwork When Client submits artwork. It is understood that the client is submitting the work following the "File Submission Guide" posted on this website and referenced in the written Order Form. Client takes full responsibility for the accuracy of all data, spelling, graphic placement, photo quality, color, and content as presented in the file. Never Late Printing reviews the artwork for print worthiness and is not responsible to notify the client if the artwork submitted does not follow the posted guidelines provided. It is the sole responsibility of the customer to confirm the accuracy and quality of all submitted data, spelling, graphic placement, photo quality, color, and content contained in the order prior to submitting it for print. If RAW files are submitted (psd, doc, xls, ai, etc.) Never Late Printing takes no responsibility if there is a shifting in RAW art (see guidelines for reference). Submission is final, and not refundable once printed. REPRINT, REPLACEMENT & REFUND POLICY: At Never Late Printing we print solely Custom Orders. All Custom Printing orders are Final. Custom Printing is defined as a "client specific" or "artwork specific" printing request. This constitutes a product that cannot be restocked or resold by Never Late Printing . When custom printing is ordered and a pdf proof is provided, Client is required to approve the job BEFORE Never Late Printing schedules production. At that point, the client is financially responsible for the order, and cancelling the order or refusing the shipment does not release the client from financial responsibility. When custom printing is ordered and NO proof is provided, Client submitted electronic file "artwork" serves as proof confirmation. Once client artwork and order is received, the job is agreed to be printed "as is". At that point, the client is financially responsible for the order, and cancelling the order or refusing the shipment does not release the client from financial responsibility. Never Late Printing does NOT offer refunds on Custom Printing and Client is not entitled to replacement printing or refund unless the print or product quality provided is a result of product defect or production quality, controllable by Never Late Printing. If you are not satisfied with your purchase of a product, please contact us immediately for replacement review. Reprint requests can be made by calling 702-248-9777. Please state the reason for the request and we will immediately remedy the problem if the error was the fault of Never Late Printing (Qualified Return). Returns will not be accepted without a Return Material Authorization (RMA) issued by Never Late Printing . Shipping and Delivery Never Late Printing offers Free Las Vegas Delivery on net orders over $300 on the strip area only as a courtesy. It should not be construed as part of any print contract nor expected to be received at a particular time. Never Late Printing will provide an estimated time for delivery and reserves the right to refuse delivery to any location. Never Late Printing does not deliver to a residence or outside of their designated perimeter of businesses. Client's responsible for confirming whether the delivery location is a qualified delivery location. Deliveries are made to Hotel Guests and will often be made to a contact person in front of the Convention Venue. Deliveries are NOT made to booths, meeting rooms, or to any location not readily available from the Delivery Truck. The Delivery person is not expected to wait or repeat deliveries when the designated party as agreed is not available. A Delivery Fee may apply if there are repeated delivery tries, split deliveries, or out of area delivery requests. The amount of the Delivery Fee is subject to change and the amount is at the discretion of Never Late Printing. If a Delivery is made per direction of the Client and the Delivery is lost, misplaced, damaged, or stolen. It is NOT the responsibility of Never Late Printing to reprint, replace, or refund the product. If the delivery is not received by the Client, Shipment is delayed, or Product is damaged in the mail, it is not the responsibility of Never Late Printing to reprint, replace, or refund the product. All associated expense and the risk is solely the responsibility of the client. Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Never Late Printing. The collective work includes works that are licensed to Never Late Printing. Copyright 2009, Never Late Printing ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Never Late Printing or purchasing Never Late Printing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Never Late Printing or to purchase Never Late Printing products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Never Late Printing. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of Never Late Printing used in the site are trademarks or registered trademarks of Never Late Printing Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Never Late Printing disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Never Late Printing does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Never Late Printing does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability Never Late Printing shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Never Late Printing has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a Never Late Printing product is mistakenly listed at an incorrect price, Never Late Printing reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Never Late Printing reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Never Late Printing shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Never Late Printing without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice Never Late Printing may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Never Late Printing. Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of Nevada, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Never Late Printing products) shall be in the state or federal courts located in Las Vegas, Nevada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Never Late Printing products) must be commenced within one (1) year after the claim or cause of action arises. Never Late Printing's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Never Late Printing may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Never Late Printing or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer Never Late Printing does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Never Late Printing is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Never Late Printing reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Never Late Printing in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless Never Late Printing, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, Never Late Printing may link to sites operated by third parties. However, even if the third party is affiliated with Never Late Printing, Never Late Printing has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Never Late Printing. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Never Late Printing seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).